Category Overview

Categories

In the default theme of the store front, parent categories are listed in the top menu of the home page, and on the left side of product pages. This navigational feature is used to guide customers to similar products within the same category. Exposing customers to different products within a category lets the customer compare the similarities and differences between products to make the most informed purchase. When adding products to the store, you will be asked for a product category to sort them in. It is a good idea to establish these categories before adding products, to save yourself the trouble of adding the category name to the products later.

To access the Category page in the administration, hover over the Catalog button and click on Category in the drop-down. You will be a directed to a page that displays the category names of the store products (as seen below).

look category

The categories above were included with the default products provided by the install. You may delete them to make room for the store's product categories. To delete, check the box next to the row that the category is listed on. When the products selected for deletion are checked, "Delete" can be clicked on in the upper right corner. This should remove the product categories completely.

The Sort Order indicates the order that the categories are displayed in the top menu and category box on the product page. Desktop (sort order-1) will be sorted above Laptops & Notebooks (sort order-2) because it has a higher priority.

Clicking "Edit" under "Action" will direct the administrator to a form to change the category information. Clicking "Insert" will allow the shop owner to insert more products to the site.

Create a category

Before you learn how to add products, you will need to understand how to create product categories. Product category is an essential organizational feature in e-Order. e-Order organizes the structure of an online store around these product categories. Every product category gets their own space in the store to display all the available products for that category.

Organizing products into categories is useful for navigating a store's inventory in both the store front and administration side. In the administration, creating categories for products will help the shop owner keep track of specific products within a category. In the store front, customers will be able to browse their favorite products by category. Category pages can be accessed in the top menu and from the category box in the product page.

Go to Catalog > Category in the administration. If this is your first time in the category section you will see a list of categories created for the default products. You should feel free to delete them to make room for your store's products. To create a new category for products you can click "Insert" in the upper right corner. You will be directed to the category's information page. Category information can be filled out under three tabs: "General", "Data", "Design".

 

Category General

General Tab

The General tab asks for basic information regarding the product category:

  • Category Name
  • Meta Tag Description: a summary of the category to describe the category page to search engines.
  • Meta Tag Keywords: similar to meta tag description, but asks for a single keyword to describe the product.
  • Description: text that will describe this category on the category page, to be viewed by the customers in the store front of the shop.
 

Category Data

Data Tab

The Data tab asks for the following data:

  • Parent Category: Categories are arranged in a hierarchical structure; with the parent category always on top. You may choose to create a category under a parent category, turning it into a sub-category. In the category list the category will be displayed as "Parent Category > Sub-Category". If "None" is selected, the category created will be a parent category.
  • Filters: Map any pre-created filters to a category. See Filter for more information on how filters work.
  • Stores: If you are managing more than one store with e-Order, you may check which stores you would like to add this category to. If only one store is available, "Default" may be checked. See Creating a multi-store for more information about multi-stores.
  • SEO keyword: A keyword that will be included in the category url for search engine optimization.
  • Image: Select the main image for the product page and the thumbnail for product listings. See Image manager for more information on how to upload an image using the image manager tool.
  • Top: Checking this section will display this category in the top menu of every page. If no selection is made, it will not be displayed.
  • Columns: This number controls how many sub-categories are displayed when selecting the parent category.
  • Sort Order: This sort order determines the position of the category in the menu. A sorting order of 1 would be displayed before a sorting order of 2, 3, and so on.
  • Status: Selecting "enabled" makes the category publicly available in the store front. Selecting "disabled" will hide the category from the store front, but will still be available for editing purposes in the administration.

category data

 

Categories SEO

SEO Tag

Category - SEO Tag

 

Category Design

Design Tab

The design tab consists of the "Layout Override" feature. In this feature, you can choose to override a layout, such as the 'Account' page, to include the category on that page. For more information on layouts, see Modules. You can just leave it blank for the meantime.

look category design

Pressing 'Save' in the upper right corner will save the information in the General, Data, and Design tabs, and add the product category to the category list. With the product categories created, you are now ready to add products to the shop.

 

Product Overview

Products in the administration

Products are the bread and butter of the average e-Order store. Therefore, it is essential that you learn how to manage your store's product inventory using the e-Order administration side. Before adding products, you must make sure that you have all the necessary information about the product you are adding to the store. To get detailed information of your products to your customer, e-Order requires this information to be gathered beforehand. The more information given to e-Order about a specific product, the more informed the customer will be about that particular product when purchasing it from your store.

Products overview

The Product section, accessed under Catalog, will display all the products available in the store.

Every row of product will contain the following information:

  • Image
  • Product Name
  • Model
  • Price
  • Quantity
  • Status: Selecting "Enabled" lets the product be visible in the store's store front. Selecting "Disabled" will remove the product from view.

Checking an individual box in the first column will select the product information within the same row. Once selected, you can choose to "Copy" or "Delete" the product. "Copy" will duplicate the product and it's information categories. "Delete" will remove the product selection (including its information) completely.

look products

If you would like to look up a product in the product list, you can use "Filter" as a shortcut to search for it. For more information on the Filter tool, visit Filter. Pressing "Insert" in the top right corner will direct the administrator to a form to add new products.

Managing and adding products in the catalog

The complete list of store products can be found under Catalog > Products. If this is your first time in the Product section, you will notice the default products left over from the installation. These products can be used to experiment with and explore the e-Order features before launching your store. You will eventually need to delete these products to make room for your store's products.

To delete the default products:

  1. Check the box left of the "Image column" in the list. This should select all the products on the page.
  2. Click the "Delete" button on the top right side.
  3. Press "OK" when a window pops up asking "Delete/Install cannot be undone! Are you sure you want to do this?".

There should now be a blank list to add individual products to. The "Insert" button directs the administrator to a page requiring product information under the following tabs:

Before products are added to the administration, product categories must already be established by the administrator. See Categories before continuing with this section. With the product categories created, products are now ready to be added to the catalog.

Saving the product

At this point in the guide, you will have completed all the steps and filled out all the appropriate information for the product. To complete the process of adding this product, click "Save". When you return to the Products page under Catalog, you will now see this product listed. You can choose to modify any of this information included above, at any time, by clicking "Edit" across from the product.

 

Product General

General Tab

The format of the General tab is identical to the General tab when creating a product category, with the addition of the Product Tags feature:

  • Product Name
  • Meta Tag Description: A summary to describe the product page to search engines.
  • Meta Tag Keywords: Similar to meta tag description, but asks for a single keyword to describe the product.
  • Description: Text that will describe this product on the product page, to be viewed by the customers in the store front of the shop.
  • Product Tags: A tag to describe the product to the customers. If a customer types in this tag in the search box found in the header, the product will be displayed in the search results.

adding products general

 

Products Data

Data Tab

The data tab includes all the product criteria that will be included on the product page in the store front for customers to view:

adding products data

Fill in the spaces above with the following information:

  • Model: create a model number for the product using a combination of letters and numbers. (required)
  • SKU (stock keeping unit): a random code for the product.
  • UPC (universal product code): the product's unique barcode.
  • Location: where the product is located.
  • Price: set a price for the product.
  • Tax Class: select a tax class category on this product that was made Settings > Localisation > Tax Classes. This will apply the tax in the checkout for the product. Select "None" if taxes will not be applied to this product.
  • Quantity: The total amount available in the store for this specific product.
  • Minimum Quantity: the minimum amount of product a customer must reach to add that product to their Shopping Cart.
  • Subtract Stock: "Yes" will subtract stock from the quantity of the product (Ex: If there are 100 computers, and a customer buys 2 computers, Subtract Stock will change the quantity to 98).
  • Out of Stock Status: select "Out of Stock", "In Stock", "2-3 days", or "Preorder" as the message shown on the product page when the product's quantity reaches 0.
  • Requires Shipping: If the product requires shipping, select "Yes". If not, select "No".
  • SEO keyword: create a keyword for search engine optimization of this product. It will be seen in the URL of the product page. Therefore, the keyword created must be unique for every product.
  • Image: clicking "Browse Folders" will lead the administrator to the Image manager to upload a new image.
  • Date Available: the date when this product will become available for purchase.
  • Dimensions: enter the length by width by height of the product if there are dimensions to include.
  • Length Class: determines the metric units for the dimensions above.
  • Weight: Enter a number for the weight.
  • Weight Class: Specify the units of weight for the number entered into "Weight".
  • Status: Enabling makes the product publicly available in the store. Disabling allows the product to be edited in the administration , but hides it from the store front .
  • Sort Order: When the product is sorted in a list, a number assigns it a priority. A product with a sorting order or 2 will be placed higher than a product with a sorting order of 3, but lower than a product with a sorting order of 1.
 

Products Links

Links Tab

The Links tab specifies which pages e-Order will show the product on:

  • Manufacturer: Selecting the product's manufacturer will place the product on the manufacturer's page. Select manufacturers can be viewed on the home page if added to the manufacturer banner.
  • Categories: Check the categories that the product will be placed into. The product will be listed on the category's page in the store.
  • Filters: Select the filters to be applied to this product if your Filter module is enabled. See Filters for more information.
  • Stores: Check which stores will sell this product. Clicking "Default" applies if there is only one store to be managed.
  • Downloads: If the product is a downloadable product, select the file that will be included with the purchase.
  • Related Products: In this space, type any related products for this product. These products will be displayed on that product's page for the customer to view. When typing in the space, a drop down box will appear with related products.

adding product links

 

Product Attributes

Attribute Tab

Attributes are the specifications that are compared between products in the Product Comparison. Attributes are originally created under Catalog > Attributes. In Catalog > Products, selecting an attribute will assign an attribute directly to a specific product. If e-Order was just installed, it will be blank. Press "Add" and a form below should appear. Fill in the blanks with the attribute name and information, and click "Add Attribute".

adding products attribute

For example, if a customer wanted to compare monitor size of a computer monitor with another product with a monitor, we could create an attribute for the product. Under "Attribute" we would call it "Monitor size"; in the Text box area we would type the dimensions of the monitor of that specific product, and click "Add Attribute". See Attributes for a more in depth explanation of attributes.

 

Product Options

Option Tab

Options are extra selections that a customer can make on the Product page before adding the product to the shopping cart. Options are first created under Catalog > Options, then assigned to a product that is created under Catalog > Products.

adding option choose

One example of an option is "size". Begin by typing "size" into the search box. Size should appear in a drop down box. Select it, and click on the green add button. On the right, click "Add Option Value".

adding option value

The Option Values were previously created in the Options section under Catalog. In this section any option can be added, such as "Large". To subtract from the quantity every time a product is purchased with this option, you can select "Yes" under "Subtract Stock". An increase of price can be added to the option value, points, and weight. Click "Add Option Value" to assign that information to that specific option value. You can click "Remove" to erase the option value. See Options for a more in depth explanation of the options feature.

 

Product Discount

Discount Tab

The Discount Tab needs the following information to include a discount for a product:

  • Customer Group: A group of customers (made in Sales > Customers > Groups) that meet a criteria to use this discount.
  • Quantity: The limit for the amount of products that can apply this discount.
  • Priority: Adding a priority number such as 1, 2, or 3, will determine when this discount will be used when other discounts are applied to a customer's order. 1 will apply this discount first, while 2 will apply it second, and so on.
  • Price: The discounted price.
  • Date Start: The first date the discount will be applied.
  • Date End: The last date available for use of the discount; the date the discount will end.

adding discount

Press "Add Discount" once the information has been filled in. Click "Remove" to remove the discount from the product.

 

Product Special

Special Tab

The Special tab is identical to the Discount tab, except that this offer will be considered a special, not a discount. Fill in the customer group, quantity, priority, price, date start, date end.

 

Product Images

Image Tab

The images tags let the administrator add additional product images to the product page. The main image was already uploaded in the Data tab of Products, so keep in mind these images will be included below that main image on the product page.

adding main product images

You may click "Add Image", then "Browse" to select an image from the Image manager. Assign a number for sorting order. "1" will make it the first additional image, while every descending sorting number will follow it. The image above is an example from a product page in the store front. The large main image was added in the Data tab. The images above were added in the "Image" tab, with the farthest top left assigned as 1, and the following images assigned a lower priority.

 

Products Reward Points

Reward Points Tab

Reward points is a feature of e-Order that assigns customers "loyalty points" for purchasing products from the store. Customers can use these acquired points as a currency to purchase products from the store. You can assign this product a certain number of reward points required for a customer to purchase it with. If you don't want to allow this product to be bought with reward points, you can simply leave this area blank.

 

Product SEO

SEO Tag

Category - SEO Tag

 

Product Design

Design Tab

If you want a product available on other layouts besides the product page, you can choose to override certain layouts in order to include that product on that page.

 

Profiles

Profiles

Profiles are a new, optional feature in e-Order 1.5.6. They allow you to set up recurring payments for your customers. Profiles are useful if you plan to sell products by subscription, if you are promoting a discount or member's club, or if you are simply breaking up payments into smaller portions. This feature gives the store owner more control over how customers are charged for products or services.

In order to set up a recurring payment or view your existing profiles, first open your Catalog > Profiles Tab..

catalog profiles page

Adding New Profiles

If you choose to Insert a new profile, you will see the following options:

adding new profiles

  • Name:This will be the name of the subscription or payment plan, such as “$35 per month or Discount Club.
  • Sort Order:This is simply for putting your profiles into a certain order, to make your top picks easier to find.
  • Status:You can enable or disable the profile here.
  • Price:The actual price of the program or subscription. In this example, it is $39.99.
  • Duration:The number of times a user will make a payment. Set to 0 if unlimited. If unlimited, the payments plan will continue until cancelled by you or the user. In the example, the duration is set to 12 months (for a yearly subscription).
  • Cycle:The number that will be applied to your frequency option.
  • Frequency:This option allows you to choose how often a user will make a payment. In the example, the cycle is "1," and the frequency is "month," causing the user to be billed monthly. If you wanted your customer to be billed every three weeks, you would choose "3" as the cycle, and "week" as the frequency.
  • Trial Status:Here, you may enable or disable a free trial. If disabled, you may leave the following options blank.

Adding a Trial to a Profile

If you choose to enable a free trial or special pre-payment program, the form will ask for the following information:

Adding Trial to Profile

  • Trial Price:The price of the subscription or payment plan during the trial period
  • Trial Duration:The number of times a user will make a payment before the trial expires
  • Trial Cycle:The number that will be applied to your trial frequency option
  • Trial Frequency:How often the trial will cycle.

In this example, the trial cycle and trial duration are both set to "1," and the frequency is set to "month," creating a free trial of this plan that lasts one month only. If you wanted to make a free trial that lasted two weeks, you would set trial duration to "1," trial cycle to "2," and trial frequency to "weeks."

Do not forget to Save when you are finished, and you will see your new profile listed on your Profile page. Now, in order to apply your new profile, you must connect it both to a product and to a customer group. Learn more about how to make a customer group on the Customer Group page.

Applying Your Profile to a Product

Once you have created your customer group and added your selected customers to that group, you are ready to apply your profile to a product.

Open your Catalog > Products page and choose a product. Click Edit, then click the Profile tab.

Applying Profile to Product

Click Add Profile, and you will see dropdown boxes appear that will allow you to choose which Profile and which Customer Group to apply to that particular product. When you are finished, click Save.

Your new Profile has now been applied to your selected customers for your selected product.

 

Filter

Filter

Filter is a handy tool used regularly throughout the e-Order administration. You may type into one of the information field for the item on the item list. Pressing Filter will "filter out" all the items in the list that do no match the criteria entered in the space, leaving only the items that match. With Filter, you can quickly locate any information stored in list form. Products, Categories, Customers, Reports, Orders, and more all use Filter as the main search tool to locate items in a list.

For examples, if you would like to look up a product in the product list, you can use "Filter" as a shortcut to search for that product. This can be helpful when there is large amounts of product and you would like to edit a specific product without having to browse through every page for it. The search boxes are located in the first row above the product list.

look products filter

In the screenshot above, "nikon" is typed into the "Product Name" information field. "Filter" only displays what matches "nikon". The Nikon D300 is the only product displayed because it is the only product name containing the words "nikon" in this shop. If the "nikon" wording was present in more than one product name, the "Filter" button would display all of them.

 

Attributes

Attributes in the administration

The attributes section lets you edit the attributes compared between products in "Product Comparison". When viewing products in the store front, customers have the option to add products to "Add to Compare" to analyze the similarities and differences between products in the store. Attributes can be used to describe the size, weight, color, and any other specifications of the product that have potential for comparison. You can create these attributes in the Catalog > Attributes area. To add attributes directly to products, visit the Attribute tab under Products.

Try to create universal attributes that are consistent across specific categories of products. For example, if your shop sells computer monitors, you could create a 'screen resolution' attribute. This attribute needs to be added consistently to all the computer monitor products in your store. It is more likely that a person will compare two computer monitors, rather than comparing a computer monitor and a random product with different attributes.

Attribute Groups

An attributes group contains related attributes that can be compared under Product Comparison. Attributes such as 'Clockspeed' and 'No. of Cores' can be organized under the larger attribute group of 'Processor'.

look attribute groups

To create an attribute group, go to Catalog> Attributes> Attributes Group and click "Insert". This form only requires an attribute group name in "Attribute Group Name". Adding the "Sort Order" is optional. Adding a sort order will affect the arrangement order of attributes under Product Comparison. The attribute groups created here can have individual attributes added to them later.

Creating attributes

In Catalog > Attributes, attributes can be created, edited, and deleted.

look attributes name

To create a new attribute, click "Insert". This button will direct you to a page asking for the "Attribute Name", "Attribute Group", and "Sort Order".

look attributes

The "Sort Order" determines the position of the attribute if the product has multiple attributes assigned to it. The "Attribute Group" is the larger group of attributes that this particular attribute will belong to when assigned.

Attributes in the store front

At this point in the guide, you should be familiar with creating attributes on the administration side; so let's see how creating an attribute in the back-end can affect the store front of the shop. For the purposes of this example, we want to add a 'Display' attribute group to help our customers compare the differences between "aspect ratio" and "monitor size" attributes for our default laptop products in our store.

Creating an attribute and attribute group for Product Comparison

The first step is to create a broader attribute group to store our individual attributes, aspect ratio and monitor size. We will create 'Display' as our attribute group, under Catalog > Attributes > Attributes Groups.

display attributes

The next step is to create the specific attributes, Aspect Ratio and Monitor Dimensions, with descriptions under Catalog > Attributes > Attributes.

aspect ratio

We type the name, Aspect Ratio, then assign it to the broader attribute group "Display". We assign 1 to sort order because we want this attribute to be above all the other attributes in the Display attribute group. When we click "Save", "Aspect Ratio" will be added to the attributes list. We create another attribute named "Monitor Dimensions", but we will change the sort order to 2, so that it appears below "Aspect Ratio" under Product Comparison.

Assigning the attributes to a product

Now that we have the attributes created, we need to edit the individual products to contain these attributes. To be consistent, we will add "Aspect Ratio" and "Monitor Dimensions" to all of our laptop products. We don't want a scenario where our customers need to compare different laptop products, but only one or two of our laptops has the "Aspect Ratio" listed to compare.

To add attributes directly to a product we go to Catalog > Products, and click edit for our HP laptop product. In the Attributes tab, we add the Aspect Ratio and Monitor Size attributes individually. The text description must be manually added, so we add 16:10 to "Aspect Ratio" and 19.3" x 27.2" to our monitor size. As seen below, when we start typing "Monitor", both the attribute group and attribute name is displayed in the drop down box..

attributes

We will continue on by adding these two attributes individually to all of our laptop products.

Viewing the attributes in Product Comparison

In the store front we added the Sony VAIO and HP LP3065 laptops to our product comparison from their respective product pages. Under the Product Details we can see our Display attributes group (highlighted by the red box). Since we gave the group a sort order of 1 when we inserted it into the attribute group list, it was the first attribute group displayed. Within the "Display" group, our "Aspect Ratio" and "Monitor Size" attributes are listed according to their sorting order. The specific text we included in the attribute section under Products is shown under each respective product column.

add attribute

Our customers can now make a more informed decision with their purchase by comparing the Display attributes in Product Comaprions. Understanding how to use attribute groups and attributes with products can help raise the level of customer satisfaction.

 

Options

Options in the administration

The Options section, under Catalog, lets you customize what details the customer sees when checking out a product. On the product page, the "Available Options" section is displayed under the price. The option for that product must be selected before the customer can add the product to the shopping cart.

The image below displays the default options, but you can choose to edit or delete any of them. Essentially, the options can be created to fit whatever added specifications are needed for the customer to purchase the product. The "Insert" button will direct you towards creating a new option.

look options

For example, if you wanted the customer to choose a size for a particular product before checking out, you can create a "Size" option.

The "Type" dropbox will show a variety of ways to display this option:

  • Choose: Select", Radio, Checkbox, Image"
  • Input: Text", Textarea
  • File: File"
  • Date: Date", Time", Date & Time"

look options size

For the "size" option, three option value's were created : "Small", "Medium", and "Large". Images could be added for the option, but since it is referring to size the option value name will suffice. If the option was "Color", having images of the color would be appropriate.

Adding options to products

To apply the options to a specific product, you will need to edit the Option tab under Catalog > Products. Options could to be created prior to adding a product, then added during product creation in the Options tab.

Options in the store front

With the general concept behind "Options" explained above, we can now go into a detailed example of using the Option section to alter the checkout experience in the store front. For this example, we will be adding Options to the iPod Classic product example provided from installation.

The image below was taken from our iPod Classic product page. We can see that product details such as manufacturer, product code, availability, and price are given product details next to the product image. The only interactive option seen below is the "Qty", or quantity. In the space provided next to quantity, the customer can alter the amount of iPod classics to be added to the shopping cart.

iPod Classic

For the purpose of this example, we want to add more options to customize the type of iPod Classic that will be purchased by the customer. Under Catalog > Options we will insert new options with varying option values. e-Order allows for four different types of options for customers to select under Options: Choose, File, Date, and Input.

Choose type

The "Choose" Type lets the customer select specific option values. Among these choose types are the following sub-types:

  • Select: Provides a drop down box where the customer must select an option value.
  • Radio: Select-able icons with the option values. Only one radio selection can be made; clicking another selection will deselect the previously clicked option and move it to the current selection. 
  • Checkbox: Multiple option values can be checked at once.
  • Image: Gives a radio selection next to small uploaded images.

In our stock we have different colors of classic iPods: black, silver, and white. The Option Name to describe these colors will be "Color". We decided that we want to use a radio type option to display the color options. We want this option to be the first option in the list, so we gave it a sort order of 1. We added 3 option value names for our colors: Black, White, Silver. If we wanted to, we could have uploaded an image of the iPods in their different colors next to their respective value names using the Image manager.

option color

Next we will move to the Options tab to add our option to a product under Catalog > Products. This section is different than the Options section under Catalog because it will directly assign a previously created option to a product. We clicked the green '+' icon and typed in Color to bring up our "Color" option that we made under Catalog > Options. In the Option Value column, we added 3 values to enable the Black, Silver, and White option values to be displayed. In addition, we added the quantity of each color available, selected "yes" to subtract stock, and added 10 points to the Reward Points. We could add an increase or decrease in price for select colors, or indicate the weight, but we chose not to.

option color product

Saving this Color option under the Options tab will automatically change how this product is viewed on it's product page. The product page can be seen in the screenshot below. Already, we discover that a new section has been added under price named "Available Options". We see our Color Option with the three colors in a radio selection format. The red asterick means that this option must be selected before adding it to the cart. If a selection isn't made, the customer cannot add the product to the Shopping Cart.

product page option color

File type

The file type requires the customers to upload a file of their own before adding the product to their cart. In our example, we want the customer to upload an image file before checking out so that we can add the image to a custom iPod case. There is only one option under File Type called File.

ipod  case custom image

When we move to the Option tab under the Catalog > Product to add the option to the product, there is only an selection to require the file or not. There isn't any option values since it is up to the user to upload their own file from their computer.

ipod case custom image product

The result of saving this option can be seen on the iPod Classic product page. The sort order of 2 set the file type option below the Color option. When the customer clicks on the "Upload File" button, they can select a file from their computer that will be included in the checkout.

ipod case cusom image product page

Date type

The Date type allows for three different types of selection: Date, Time, or Date & Time.

For our product, we want the customer to include a specified date for delivery, so we title the Option Name as "Delivery Date". We select the Date type because we don't want the exact time to be included. We added a sort order of 4 because we want this to be the last option viewed before the customer adds the product to their cart.

delivery date

In the Option tab we can determine if it is a required option and what date we want included in the space. The customer can change the date using the calendar on the product page, so the date of the option value doesn't matter too much.

delivery date porduct

The result of the date type can be seen in the product page image below. The Delivery Date was sort number was 4, so it falls below the Color and Ipod Case Custom Image options.

delivery date product page

Input type

The Input type allows for a text or text area option. The difference between text and text area is that text is one line of blank text to be filled in, while text area gives more space for longer comments. For our iPod Classic we decided that we need an Engraved Name option to engrave the name of the customer on the iPod. We need the customer to type in their first and last name, so we chose the text type. We gave a sort order of 3 because we want the Engraved Name option to be above the Delivery Date.

engraved name

In the Options Tab under Products we decided that this option doesn't need to be required to check out. In the Option Value we filled in "First and Last Name" so the customer knows to enter their first and last name in the box.

engraved name product

When the option is saved to the product, we can see the Engrave Name section under Ipod Case Custom Image and above Delivery Date. The red asterick is missing because we chose "No" under "Required". The option value shows "First and Last Name" in the box, but the customer can type their own name in that area.

first and last name

Options displayed in the shopping cart

When the customer makes their selection and adds the product to their cart, the shopping cart will display the iPod Classic product options under the Product Name column. Every option selected will be included under the iPod Classic. When the customer checks out, this product information will be included.

ipoad classic shopping cart

The Option section adds another layer of flexibility in customizing product information on product pages. By becoming familiar with the Options tab, you will improve the e-Order transaction process for your customers.

 

Manufacturers

Manufacturers in the administration interface

The Manufacturer section is used to categorize products by manufacturer. This section can be accessed under Catalog > Manufacturers.

The Manufacturer names below came with the install. They can be deleted, and new manufacturer information can be added in its place. The manufacturer information should be created before products are added, so the manufacturer category can be selected when adding the product. Saving a product without including the manufacturer isn't advised, because customers can search for products in the store front through their manufacturer page. With the manufacturer missing from the product information, the product will not be available on those pages.

look manufacturer

To insert a new manufacturer, the following information is required:

  • Manufacturer name
  • Stores: Default will be selected if there is only one store. If you have more than one store using e-Order, you can add a manufacturer to multiple stores by checking on them.
  • SEO Keyword: the keyword used for search engine optimization (optional)
  • Image: an image of the manufacturer (optional). See the Image manager to learn how to upload images.
  • Sort Order: the position the manufacturer will be sorted among multiple manufacturers (optional)

manufacture inset

To edit existing manufacturers you can locate "Edit" under "Action". Clicking edit will direct you to the form above with the previously filled-in manufacturer information.

Manufacturers in the store front

Manufacturers will always need to be assigned to products in the store inventory to affect the store front. See the Products section for more information on how to assign manufacturers to products in the administration. In the store front, the manufacturer "categories" serve to organize products under manufacturers. To illustrate how products are organized under manufacturers in the store front, we will create a new manufacturer and assign it to a product.

manufacture acer

In the Catalog > Manufacturer section we created an 'Acer' manufacturer; added it to our only store ('Default'), while including an SEO keyword, manufacturer image, and sort order. Under Products we assigned the "Acer" manufacturer to the "Acer Aspire" product.

The Manufacturers page

To access the Acer manufacturer page, the customer can go to the footer of any page; and under Extras they can click on Manufacturers.

extras brands

The customer will then be directed to the manufacturers page, where all the manufacturer names are displayed alphabetically. We can see that our "Acer" manufacturer was automatically added to this page upon creation.

brands page

When the customer clicks on the "Acer" link, they will be directed to a page listing all the products within this "Acer" manufacturer. On this page, we can see that the "Acer Aspire" product is displayed because it was assigned the manufacturer,"Acer", in the Products section.

acer brand page

Clicking on the "Acer Aspire" will take the customer to its product page.

acer inspire product page

The "Acer" manufacturer page can also be accessed from the product page, under "Manufacturer". This link is helpful for exposing customers to different products of the same manufacturer in the shop. The customer can click on "Acer" to be directed to the manufacturer page, where they can browse other Acer products in the store.

The carousel module

Adding a new manufacturer will not add the manufacturer icon to the carousel banner on the home page. The newly created manufacturer must be added to the manufacturer banner under System > Design > Banners for the icon to be displayed in the carousel. See the Layoutsection for more information on how to add the manufacturer icon to the banner.

 

Downloads

Adding new downloads

This section is only applicable to you if you sell digital products, or products that have a downloadable component such as a PDF User Guide or similar. To insert a new download, you must give the downloadable product a name, upload the file, and set an allowance for the number of downloads per customer. The mask option allows the administrator to give the file a different visible filename. Press "Save" to submit the download information and save it.

downlaod spring

With the download created, it must be manually added to the each individual product that the download will be included with. See Links to learn how to add a download to the product.

downloads product

The downloadable file will not be shown on the product page. Therefore, it is a good idea to describe how the customer will receive their download in the product description on the product page. The download will be provided for the customer once their purchase is complete. They should be advised to visit "My Account" > "My Orders" > "Downloads" (as seen below) to view their downloadable products. They will have the opportunity to download the file as many times as it was specified under "Total Downloads Allowed".

my account downloads

 

Reviews

Reviews

Product reviews can be both submitted and viewed by customers on the product page. A customer can fill out a review form and submit it to be approved for publication on the site.

In the Dashboard the administrator can view how many customer reviews are awaiting approval in the Overview section. To approve these reviews, the administrator may visit Catalog > Reviews, select the review, and click "edit". e-Order will display the author, product, and text review in separate text boxes. Selecting "enabled" under status will make the review publicly available on the product page.

look reviews

The result of a customer review approval can be seen in the screenshot below. Every review is made publicly available on the product's main page after administrative approval. The average rating per product is tabulated by e-Order and shown out of 5 stars under 'Available Options'.

look reviews product page

 

Information

Information

The Information section displays specific company information in the footer of every page (as seen in the screenshot below). See Information for more information on the footer page.

information1

The Information page can be found under Catalog > Information. On this page the administrator will have the option to edit, delete, or insert a new Information page.

look info backend

When editing or inserting these pages a description may be added, pages enabled or disabled, and SEO keywords created. There is an option to remove the page from the bottom of the footer.

Information pages in the store front

In the screenshot below, the "Delivery Information" page is being edited in the administration under Catalog > Information. The Information Title will display the text entered as the title of that information page, while the description will be placed below.

The Data tab requires you to check the store that the Information page will be located in, if you have multiple stores. It also asks for a SEO keyword, a status option enabled (or disabled) to make the page public or not, and a sorting order.

delivery general

The screenshot below is the result of saving the edited Delivery Information. A customer can access this page from the footer of any page in the store front by clicking "Delivery Information". There is an option in the Data tab above to remove a link to this page from the footer.

delivery front end


 

Product Feeds

Product Feeds

The Product Feed extension lets you customize how you want the products of your e-Order store to be viewed and listed by search engines like Google. To utilize this feature, you must compile a product feed of your store's products. The store's product feed can be compiled using XML or manually entering product information into a spreadsheet program.

Google Base and Google Sitemap

The e-Order package lets you connect to two product feed tools, Google Base and Google Sitemap. You need to create an account at the Google Merchant Center to access these tools. Google Base requires the user to upload product information in product feeds so that they can show up in Google's search engine. The product feed created for Google Base needs to follow Google's specifications, which can be viewed in Google's support FAQ. Google Sitemap uses a data url from the store website to provide information to its search engine to crawl the store's website.

In the edit section of Product Feeds, you must link to the store's Data feed urls obtained from the Google Merchant center.

Support

To receive support for the Product Feeds extensions, please visit the Feeds Extension section of the support forum.

 

Core Modules Overview

Core Modules Overview

There are 13 free core modules provided with the latest version of e-Order:

  • Account: The User Account links (My Account, Edit Account, Order History, etc) box for the customer to access.
  • Affiliate: Links for the store's affiliate program is made available in a box for affiliates to access.
  • Banners: Adds an image banner with icons linking to different products or manufacturers in the store.
  • Bestsellers: Adds a window displaying the best sellers wherever position/page it is specified.
  • Carousel: Displays banner that can be navigated through as a slideshow.
  • Category: Displays a module containing all the categories and subcategories of the store.
  • Featured: Displays a feature box containing selected products.
  • Google Talk: A chat box used with a Google account to interact with customers.
  • Information: Adds the information tab containing the Information pages (About Us, Delivery Info, Privacy Policy, Terms&Conditions)
  • Latest: Adds the latest, or most recently added, products in the form of product icons to a product box on a page.
  • Specials: Displays all the products with Specials in a product box. Specials can be added to products in the Special tab.
  • Store: Creates a box for the customer to select another store to visit if there are multiple stores managed with e-Order.
  • Welcome: Creates a custom "Welcome" message for the customer to view on the home page.

All of these modules can be manipulated with the Layout, Position, Status, and Sort Order tools in Modules.

 

Editing a Module

Editing a Module

Modules can vary widely in purpose and function, so naturally, customizing a module to fit a particular store may vary between modules. In general, there are 4 main features of modules that can be tinkered with in the Module section:

  • Layout
  • Position
  • Status
  • Sort Order

Layout

The layout affects which pages the module will be included on. The pages available are listed in the screenshot below. If the module needs to be included on multiple pages, you must individually "Add Module" for each page. The Layout can only select one page at a time..

layout

The screenshot below shows the Featured module, which displays a list of specified products on the left side of a random Category page. This was achieved by selecting "Category" under Layout. The Featured Products box will be available on every Category page. Selecting a layout page type will add it to every page of that type. Core modules can be assigned to layout pages, but not individual pages.

featured layout

Position

The Position selection determines where the modules will be displayed on the page. On the page types selected in Layouts, the module box can be at the top, bottom, left, or right side of a page.

position

Using the same module from the Layout section, we will change the Featured box on the category page from the left column, to the top, by selecting "Content Top" under Position (below).

featured top

The Featured box with its specified products is listed above the category products in the category page, moved from its original position on the left side.

Status

Disabling or enabling the status of the module will affect the visibility of the module on the store website. Disabling a module is different from uninstalling the module. Disabling the module keeps all the module information available to be edited in the administration, while hiding it from the store front. Uninstalling the module will remove the store module information. Selecting "Enabled" will make this module publicly available on the pages selected for the store.

Status enable disable

Sort order

The sort order affects the order of a module in relation to other modules in the same position. A sorting order of 1 for a module would place it above another module placed in "Content Bottom" with a sorting order of 2. If two modules are in the same position and have the same sort order number, they will be arranged alphabetically according to the module name. A module named "Featured" would be placed above the Specials module

 

Payments

Core payment methods

The e-Order package offers a variety of payment methods, from bank transfers to online payment gateways. The following core payment methods are available with an e-Order installation:

  • 2Checkout
  • Amazon Pay
  • Authorize.Net (AIM)
  • Authorize.Net (SIM)
  • Bank Transfer
  • BluePay Hosted Form
  • BluePay Redirect (Requires SSL)
  • Cheque / Money Order
  • Cash On Delivery
  • First Data EMEA Connect (3DSecure enabled))
  • First Data EMEA Web Service API)
  • Free Checkout
  • G2A Pay
  • Globalpay Redirect
  • Globalpay Remote
  • Klarna Account
  • Klarna Invoice
  • LIQPAY
  • Login and Pay with Amazon
  • NOCHEX
  • Paymate
  • PayPal (Powered By Braintree)
  • PayPal Express Checkout
  • PayPal Payflow Pro
  • PayPal Payflow Pro iFrame
  • PayPal Payments Standard
  • PayPal Pro
  • PayPal Pro iFrame
  • PayPoint
  • Payza
  • Perpetual Payments
  • Realex Redirect
  • Realex Remote
  • SagePay Direct
  • SagePay Server
  • Sage Payment Solutions (US)
  • Secure Trading Payment Pages
  • Secure Trading Web Service
  • Skrill
  • Web Payment Software
  • WorldPay Online Payments

Additional payment methods can be downloaded from the e-Order Extension Directory.

Editing a payment method

Editing payment methods in the administration for different transaction processors, like Paypal, will require a previously created account. The account and payment information should be obtained from these companies prior to editing the payment method in the administration. You will need to create an account with these companies to use their transaction processing for e-Order. The information required for each payment method will be displayed in the Edit section. Across payment methods, there are a few details that are consistently asked for:

  • Order Status: a default status of an order once the payment module has completed. Pending is considered one of the best default statuses because it gives the administrator some leeway to process the order.
  • Status: Disables or enables the payment method.
  • Sort Order: the position of the payment method in the store front when listed among all the available payment methods.

Payment method in the checkout

Enabling a payment method in the administration will make it available in the Checkout. In Step 5 of the checkout, the customer will be given a radio type selection to select their preferred payment method.

Payment method in order history

After the customer has confirmed the order, they can visit their Order History in their Account page to view its status. Immediately after checkout, the status will display the default order status you selected when editing the payment method details. In the screenshot below, you may chose "Pending" as the order status.

payment method

The screenshot below shows "Pending" as the order status in the customer's Order History page under "My Account" in the store front.

payment method order history

Support

To receive support for payment extensions, please visit the Payment Extension section of the support forum.

 

Shipping

Shipping

The shipping methods extensions can accessed under Extensions > Shipping. The core shipping methods seen below are included with the e-Order package.

shipping back end

The shipping methods need to be installed before they can be enabled or disabled for the store. To Install a shipping method, click "Install" under "Action". Once the shipping method is installed, you can edit the specifications of that shipping method, or uninstall it to remove the shipping method information.

Editing the shipping method

Each shipping method needs to be individually edited to meet your shop's shipping requirements and to specify the prices for that service. There are a few details that are present across all shipping methods:

  • Geo Zone: the geographical zone that this shipping method is available to. The GeoZone can be created or configured at System > Localisation > GeoZone in the administration. For more information visit Localisation.
  • Status: The status determines whether the shipping method will be available in the store front.
  • Sort Order: The sort order affects the placement of the shipping method among other available shipping methods. A shipping method with a sort order of 1 will be positioned above another shipping method with a sorting order of 2 in the store front.

Shipping methods in the store front

Editing shipping methods in the administration will affect the shipping methods available to customers in both the store front Shopping Cart and Checkout pages.

Shopping cart

The shopping cart has a special feature called "Estimate Shipping & Taxes" that will calculate a shipping payment for a customer's order. See Order totals to enable or disable this feature. When a customer enters their regional information, a popup window will ask the customer to select a shipping method. In this window, every shipping method that is enabled under Shipping Methods will be listed according to their sorting order. The store below enabled Free Shipping and Flat Shipping Rates as their two available shipping methods.

shipping estimation

After the customer applies the shipping, the shipping method and it's cost will be displayed under the Totals.

Checkout

In Step 4 of the Checkout, the customer will need to select a shipping method before finalizing their purchase. The Delivery Method will display every shipping method that was enabled in the administration. The store in the screenshot below enabled the Free Shipping and Flat rate shipping methods. The shipping methods were positioned according to their sorting order, with their prices included on the right side.

shipping delivery method

Support

To receive support for the Shipping extensions, visit the Shipping Extension section of the support forum.

 

Order Totals

Order Totals Extensions

You can manage the order total extensions used for orders under Extensions > Order Totals. These totals are extra fees that are added to the total sum of an order in the store's shopping cart. For more information on order totals, visit Orders. The order total extensions below are included with the e-Order package.

order totals ext

In the image above we can see that Coupon, Store Credit, Reward Points, Shipping, Sub-Total, Taxes, Total, and Gift Voucher extensions are enabled. These enabled order totals will be included in the checkout section. To disable any of these order total extensions, click "Edit". If you want to remove an extension, click "Uninstall".

Coupon

Coupons can be added to the order totals page by selecting "Enabled" under "Status". The sorting order affects the order that the extension is put in.

Store credit

Store credit can be added to an order with this extension. The status and sorting order can be selected for checkout.

Handling fee

To include a handling fee with orders, fill in the following information:

  • Order Total
  • Fee
  • Tax Class
  • Status
  • Sort Order

orders ext handling

Klarna fee

To add a Klarna fee include the following information:

  • Order Total
  • Fee
  • Tax Class
  • Status
  • Sort Order

Low order fee

To include a fee if the order amount is too low, include the following information:

  • Order Total
  • Fee
  • Tax Class
  • Status
  • Sort Order

Reward points

If you want an option to add reward points to order totals, enable under status and select a sorting orde.

Shipping

The shipping estimator will automatically estimate how much shipping will cost and add the fee to the order total.

ordes ext shipping

Sub-total

Select the status and sort order of the sub-totals in checkout.

Taxes

Select the status and sort order of the taxes in checkout.

Total

Select the status and sort order of the total amount of the order in checkout.

Gift-voucher

Select the status and the sort order of the gift-voucher option in checkout.

Order totals in the shopping cart

The screenshot below displays a basic shopping cart with some specific extensions enabled. Coupon, Gift Voucher, Shipping, Sub-total, and Total are enabled (as seen below).

shopping cart payment

Support

To receive support for Order Totals extensions, please visit the Order Totals section of the support forum.


 

Orders

Managing orders

When a customer goes through checkout, the information on their order is automatically transferred to the Orders section for you to keep track of. In the administration, you can view all of the orders made on their site, manually add orders, or edit the details of existing orders.

Viewing order details

The Orders section is located under Sales > Orders. On this page, every order ever made from the store is listed in detail.

The following details are displayed for each order on the list:

  • Order ID: a number assigned to an order by e-Order during the checkout confirmation
  • Customer: the name of the customer that made the order.
  • Status: update of the status of the order. After the order is initially created the status will be "Pending". The default options are Missing Orders, Canceled, Canceled Reversal, Chargeback, Complete, Denied, Expired, Failed, Pending, Processed, Processing, Refunded, Reversed, Shipped, and Voided.
  • Total: the total price of the order.
  • Date Added
  • Date Modified

orders

With the orders included in the list, there is an option to edit, insert, delete, search, or print an invoice of an order.

Searching for an order

The "Filter" button under Action helps you find orders based on the information specified in the blanks. It can help you locate orders by date added or customer. The "Filter" cannot search for orders by product purchased yet. For more information on the Filter tool, see Filter.

Manually adding/modifying an order

Customer Orders will be automatically updated to the Order section after a customer confirms checkout. Though it is automatically updated, you may want to edit or add orders manually to add new information such as a gift-voucher, or add reward points. To manually add a new order, click the "Insert" button. To modify a pre-existing order, click "Edit" under Action.

Customer details

The first section for modifying an order is called Customer Details. Typing in a customer name that has already made an account with the store will auto-complete the form by bringing up their information to fill in the blanks.

orders customer details

Payment details

If an address has been added to the customer, select their address option under "Choose Address". Otherwise the customer address will need to be manually filled into the form.

orders payment details

Shipping details

This section tracks the shipping address for this particular order. If the shipping and payment address are the same, copy and paste the information above when adding it manually.

Products

In "Choose Product", begin typing the product name. A drop down list will appear with products containing that name. Selecting a product from this list will bring up specific product options for this order.

orders products

Vouchers

If a customer wants to add a gift voucher order, it will ask them for the following information.

orders vouchers

Totals

Under Totals, other contributing payment factors, such as coupons and vouchers, are added/subtracted to the order total.

orders totals

The sections seen above (such as Coupon, Voucher, Rewards) are extensions that were enabled specifically for this form. There is an option to customize the order details included in the totals by editing, uninstalling, or enabling specific order total extensions.

Printing invoices

To print an invoice, go back to the Orders page under Sales > Orders. Above the order list on the top right corner is the "Print Invoice" button. Select the order to be printed, and click "Print Invoice". This action will direct you to a printable page of the invoice. The invoice can be printed out and included in with the shipping.

 

Recurring Orders

Recurring Orders

Recurring orders are the payments that you as an administrator set for customers that have to be billed on a recurring basis. They are setup from Catalog > Recurring Profiles > Add Recurring Profile.

Recurring Profile

To access the Recurring Orders section, click on Sales as shown in the image below:

e-Order Dashboard

This section allows you to filter through the recurring payments that you have set to recurring profiles. For more information about the profiles - click here.

Recurring Orders

Order ID: the ID of the order that is associated with the recurring payment.

Payment Reference: the ID of the recurring profile in PayPal Express (by default).

Customer: your customer’s name in e-Order.

Status: the status of the payment in PayPal.

 

Returns

Adding a new return

The Return section under Sales > Returns lets you manage merchandise returns. You must manually enter the product and return information to create a new return. To insert a new return, click the "Insert" button in the right corner above the returns list.

Return details

Filling in the Returns Details tab is the first step in creating a new return. The following details are required to fill out a return:

  • Order ID: the ID of the order that was returned.
  • Order Date: the date that order was made.
  • Customer
  • First Name
  • Last Name
  • E-mail
  • Telephone

orders return details

Products

The Products section fills out more information about the product that was returned, and why it was returned. You will need to manually type in the product that the customer returned. Typing in "Apple" will bring up all the apple products in the store. We selected the Apple Cinema 30" from the drop down, and the "Model" space was auto-completed for us. You may also include the quantity, the return reason, whether or not the product was opened, the customer's comments, the return action (credit issued, refunded, replacement sent), and return status (awaiting products, complete, pending). The return status names can be added in the return statuses section.

orders return products

Editing a return

Merchandise returns are automatically added to the Returns section when submitted by the customer. The Returns form is located in the store front on the Returns page, under Customer Service in the footer.

product returns

The information filled out in this form will be saved in Sales > Returns. The fields that the customer entered above will be included in the same fields when viewing the return in the administration. You can edit the status of the return to Awaiting Products, Pending, or Completed. When the status is updated in the administration, the customer will be able to view the status of their order under My Account > "View your return requests" in the store front.

 

Customers

Managing customers

Shop owners should know who their customers are and how to manage their information. In the administration, customer information will need to be stored efficiently to remember any transactions made with their account. To access customer information, you can log into the administration panel of the e-Order store. The Customer management sections are located under Sales > Customers. There are three sections used to manage customer information: Customers, Customer Groups, and IP Blacklist.

customers backend

Customers

When a customer creates an account or completes the checkout process, e-Order will store their information automatically in the administration to be accessed under Sales>Customers>Customers. A complete list of customers will be displayed on this page, along with the following information:

  • Customer Name
  • E-mail: Saves the email address for confirmation emails, notifications, newsletters, etc.
  • Customer Group: A designated group of customers used to apply discounts/specials and send group emails.
  • Status: Denies or approves customer account login.
  • Approval: Approves the customer account after creation.
  • IP: An address that reveals the location of the customer.
  • Date Added: The date the customer account was created.

Searching for a customer

In the case of locating a specific customer, type in the necessary customer information in the spaces below. Clicking "Filter" will locate specific customers matching the information typed in. This saves you the time of sorting through pages of customers to find a specific person. See Filter for more information on the filter tool.

customer filter

Manually adding a new customer

Customer accounts usually don't need to be created in the administration panel, since account information is stored automatically upon user creation in the store front. You might find yourself needing to manually input customer information into Customers. Clicking the "Insert" button on the Customer page will lead you to a form where customer information can be filled in.

General tab

The general tab asks for the customer's basic information: "First Name", "Last Name", "E-Mail", and "Telephone". A password must be submitted for the customer to access the site privately. Under "Confirm", retype the password. Enabling "Newsletter" will put this customer on the e-mail newsletter list. Later on, you can categorize this customer into a specific customer group. The customer will be categorized into "Default" if there isn't a defined customer group available. The status determines whether or not this customer will be allowed to access the store's login.

customers general

Adding an address

Obtaining the customer's address is important for shipping products to the customer. Clicking the Green '+' button will add the "Address 1" address form. You may add as many addresses as needed with the green button, or remove them with the red '-' button. The "First Name", "Last Name", "Address 1", "City", "Country", and "Region/State" are required fields in the address form.

customers address

When the above fields have been filled in, click "Save" to save the form to the administration. You don't need to worry about the customer's IP address for keeping track of transactions, unless you need to know your customer's regional location.

Modifying existing customer information

The Customer section will mostly be used to modify existing customer information, for operations like changing the Customer Group, rather than adding a whole new customer. When editing customer information, you can modify general information, include new addresses, manage transactions, and add reward points. Under Action, clicking "Edit" for a customer listed on the Customer page will direct you to the customer information page. You can change customer information in the General tab.

Managing transactions

The Transaction tab is where you may manually add a transaction to the customer. To do so, enter in the description of the transaction, the amount paid, and click "Add Transaction". Every transaction added will be listed in the Transactions tab.

customers transactions

Adding reward points

If you choose to enable reward points for the store, points may be manually added to specific customers in the admin side of your store. Reward points can be added to products, which will be assigned to customers once they purchase that product. If you choose to add reward points directly to customers, you can include a reason in the description and the amount of points under the Reward Points tab. If you need to subtract points from a customer, you can enter in a negative number into the points field.

customers rewards

A list will be displayed of every addition and subtraction event in the customer's profile. The balance will display the total reward points accumulated by the customer. e-Order calculates the balance of negative and positive numbers to subtract from or add to the total.

IP Addresses

An IP Address will reveal the location of customer's computer network. There are many website services available to shop owners, that will give the location for an IP address.

Approving new customers

Customer accounts need to be approved before they can access their account in the store. In the Dashboard page, the amount of customers needing approval is tabulated in the Overview section. Go to Sales > Customers > Customers, and find any customers that list "No" under the Approved column. Check those customers, and click the "Approve" button in the right corner.

 

Customer Groups

Customer Groups

Customer Groups provide a greater organizational scheme for the customer list. This is helpful in selecting customer groups for discounted products and specials in the store; and for sending out emails to select customers.

Adding a new customer group

The default customer group for e-Order is called "Default". To create a new customer group name, go to the Sales > Customers > Customer Groups page. Above the list, click the "Insert" button. You will be directed to a page where you can fill in information about the customer group. You can provide a "Customer Group Name" and a "Description" for the group. Within this group, you can approve or disapprove customers logins into their store account. There is also an option to allow the customer to select their company no. or Tax ID. The sorting number determines the position of this group among other customer groups.

customers group

Adding a customer group to a customer

In order to apply a customer group to a group of customers, each customer must be individually added to the group under Sales > Customers. To add a customer group, select the customer and click "Edit" under "Action". In the General tab there is a drop down selection for "Customer Group". Select the customer group and click "Save" at the top right corner.

Applying discounts for customer groups to products

In order to add a discounted price of a product to a particular customer group, the product information needs to be edited beforehand. Under Catalog > Products, find the product in the list and click "Edit" under "Action". A customer group can be selected under "Discount" or "Special" tabs. A discounted price needs to be specified, as well as the date start/end to this discount/special. See Products for more information.

customers product discount

 

IP Blacklist

IP Blacklist

e-Order provides a feature called "IP Blacklist" that will ban an IP address from logging into the store. This step may become necessary if the shop is being harassed by a fraudulent "customer". If you are experiencing harassment from a particular person, their IP address can be copied from the customer list under Sales > Customers > Customers. Copy that IP address and go to Sales > Customers > IP Blacklist. Click the "Insert" button and paste in the IP address to ban a customer from the store. This will stop users of this IP address from logging into the store again.


 

Marketing

Marketing

The Marketing section in your e-Order dashboard allows you to add and track the marketing campaigns you create. To access the section from the dashboard, go to the Marketing field, click it, and you will see submenus named Marketing, Affiliates, Coupons, Mail. Click on Marketing.

Marketing Dashboard

The first section you will see is named Marketing Tracking. On this page, you can track and search the marketing campaigns you have added. We have added an example for a marketing campaign named "The Future of Content".

You can add your campaigns from the Add New button in the top right corner of the screen (Option 1). Once you start creating your new marketing campaigns, you will be able to search them by Campaign Name, Date Added and Tracking Code. You can make additional editing to each campaign using the Edit button at the bottom right corner of the screen (Option 2).

Marketing Options

In the section where you add a new marketing campaign, you have several open fields.

New Campaign

1. Campaign Name - choose the name of your new marketing campaign (for our example, we used “The Future of Content”).

2. Campaign Description - write the description of your new marketing campaign (for example, what is the main subject, what are the goals and methods you will be using).

3. Tracking Code - this code will be generated automatically, but you can edit the field and choose a custom number for easier tracking. The URLs below will be automatically updated with the number you input.

Tracking Codes

To track your campaigns, the tracking code is added to the end of the URL leading to each marketing campaign. You can embed the code into each of the links you chose in your website.

When you are creating a banner for an advertising campaign in your website or another online media platform, you have to create a new marketing campaign. The new campaign will be used to track how many clicks you get and where they came from by embedding the tracking code in the link to the campaign.

Example. You start advertising in three different media platforms. You will need to add a new marketing campaign for each of them, with the name of each media platform you are advertising on. That way, you will track how many clicks you get from each of their websites. You simply give them the link with the embedded tracking code of each marketing campaign.

 

Affiliates

Affiliate program

e-Order gives you the opportunity to set up an affiliate program to promote additional traffic to your shop. Affiliates will receive a commission for each time they direct traffic or sales to your site. The commission % can be adjusted in the administration under Sales > Affiliate.

Creating a new affiliate

To create a new affiliate, you may click the Insert button on the Affiliate page.

General tab

The first form asks for general information regarding the affiliate. This information can be obtained directly from the affiliate through email, or will be added automatically if they filled out a form on the Affiliate page:

affiliate general tab

Payment details tab

The Payment Details tab configures the commission and payment methods to be paid to the affiliate:

affiliate payment

Editing an affiliate

The Affiliate page can be accessed from Extras > Affiliates in the footer section of every page. The affiliate will need to create an affiliate account using this page. A form on the page includes the same fields seen in the General and Payment Details tabs in the admin side. When the affiliate completes the form, the affiliate information will be filled into the General and Payment tabs for you to edit. Clicking "Edit" under Sales > Affiliates will allow you to edit specific payment or general affiliate information.

Approving an affiliate

After the affiliate creates their account in the store front, the affiliate will need to be approved by the administrator in the Affiliates section of the administration.

 

Coupons

Coupons

You may create and designate coupons to specific products or product categories under Sales > Coupons. The Coupons page will display a list of all the coupons created in the administration.

coupon

General tab

Editing or inserting a coupon will lead the administrator to a form containing the following fields:

  • Coupon Name: A descriptive name for the coupon.
  • Code: A code that the customer needs to enter in the shopping cart to use the coupon in the store front.
  • Type: The discount can be a fixed amount off, or a percentage off from the total amount.
  • Discount: The number taken off from the purchase total.
  • Total Amount: The amount a customer must reach before using the coupon.
  • Customer Login: Selecting 'yes' requires the customer to be logged into their store account to use the coupon. Selecting 'no' will let a customer use the coupon as a guest.
  • Free Shipping: Selecting 'yes' gives the customer free shipping for using the discount code.
  • Category: Selecting a product category will apply the discount to all products within that category. See Categories for more information on how to create a new product category.
  • Products: Individual products can be selected by entering in the product name in the space provided. To remove a product from the discount, click the red minus button in the product list below it.
  • Date Start: The first day that the discount can be used.
  • Date End: The last day the discount can be used.
  • Uses per Coupon: Limits how many times the coupon can be used by customers.
  • Uses per Customer: Limits how many times a specific customer can use the coupon.
  • Status: Enables or disables the coupon for use in the store front.

discount

From the information in the General Tab above, we can see that this coupon gives the customer a $10 discount to the Acer Aspire product.

Coupon history

The Coupon History tab list all the uses of this coupon in the store. The following information about each use will be displayed:

  • OrderID
  • Customer
  • DateAdded
  • Amount

Coupons in the store front

Adding and editing coupons in the administration affect the use of coupons in the Shopping Cart and Checkout in the store front.

Shopping cart

To enable the use of Coupons in the store front, the coupon extension must be enabled by you under the Order Totals extension. For the customer to use the "-10.00 Discount" coupon, they must first add the product to their cart from the product page, then enter the code in the Shopping Cart. They can select "Use Coupon Code", enter the coupon code in the space provided, then add "Apply Coupon".

coupon acer

Applying the coupon will subtract the coupon discount from the original total. A newly discounted total will be shown under the Coupon(code) total in the order totals section.

coupon total

Checkout

The customer will see the coupon discount once more in the Confirm Order step in Checkout:

coupon confirm order

 

Mail

Emailing a customer group

The Mail system in e-Order lets you send emails to specific customer groups. You can use this feature to send newsletters, information on specials, or to communicate any type of store information to select groups of customers. Customer groups are especially useful in emailing specific groups of people instead of every customer stored in the administration. For more information on how to create a customer group, see Customer Groups. The Mail page can be accessed from Sales > Mail.

customers group email

Select the customer group in the "To:" field, create a subject for the email and a message, and click "Send". This email will be sent to all the customers with this specific customer group selection.


 

Settings General

General Tab

The general tab under Settings displays the following fields:

  • Store URL: The url of the store. Remember to include the 'http:' in the beginning and a '/' at the end.
  • Store Name: The name of the store. This information will be displayed in the Contact Us page under the Customer Service section of the footer.
  • Store Owner: The name used in the "From:" section of any email sent from the store.
  • Address: The address of the store. This information will be displayed in the Contact Us page under the Customer Service section of the footer.
  • E-mail: The store owner's email, or general email for the store, to be used for email notifications sent by e-Order.
  • Telephone: A telephone number for the store. This information will be displayed in the Contact Us page under the Customer Service section of the footer.
  • Fax (optional): A fax number for the store. This information will be displayed in the Contact Us page under the Customer Service section of the footer.

setting general tab

 

Settings Store

Store Tab

The store tab under Settings displays the following fields:.

  • Title: The name for the store to be displayed in the browser title toolbar.
  • Meta Tag Description: A tag providing a metadata description for the store. Meta tags are seen by search engines.
  • Template: Selects the template/theme of the store.
  • Default Layout: The default layout type for the store.

setting store tab

 

Settings Local

Local tab

The local tab under Settings displays the following fields:

  • Country: The country the store is located in.
  • Region/State: The region or state the store is located in.
  • Language: The language that the store front will be displayed in.
  • Administration Language: The language that the administration of the store will be displayed in.
  • Currency: The default currency prices will be displayed in.
  • Auto Update Currency: Updates the conversion rate between different currencies daily.
  • Length Class: The units that product lengths will be displayed in.
  • Weight Class: The units that product weights will be displayed in.

setting local

 

Settings Option

Option Tab

The local tab under Settings displays the following fields: Items, Products, Vouchers, Taxes, Account, Checkout, Stock, Affiliates, Returns:

Items

options items

  • Default Items Per Page (Catalog): The number of Catalog items that can be displayed in the store front. For example, a '5' will set a default view of 5 products to be displayed at a time per Product Category page or Manufacturer page. The customer can customize how many products can be viewed at a time in "Show" above the product list or grid. In the store front, this number of items per page will alter how many products are viewed in the Product Category page, the Manufacturer Page, and the Search page.
  • Default Items Per Page (Admin): The number of Admin items that can be displayed in the administration. For example, a '10' will limit the number of customers listed under Sales > Customers to 10 displayed per page. This setting will affect the number items per page under Catalog > Products, Attributes, Options, Manufacturers, Downloads, Reviews, Information; Sales > Orders, Returns, Customers, Affiliates, Coupons, Gift Vouchers; System > Layouts, Banners, Users, Localisation; and Reports > Sales, Products, Customers, Affiliates. The only way to change how many items viewed per page is under this tab.

Products

  • Category Product Count: Selecting 'Yes' will display how many products are available within each subcategory of the parent categories located in the Top Menu.

product count

  • Allow Reviews: Selecting 'Yes' allows customers to add reviews for products on their product pages. Selecting 'No' will remove this option from the product page.
  • Allow Downloads: Selecting 'Yes' lets customers download a downloadable product from the store after confirming the purchase.
  • Allowed Upload File Extensions: This option lets the customer upload specific file types to their order. This may be used when the store owner needs the user to upload a file to personalize a product. If you need a picture file for the order, you could type in "jpg", "gif", or "png" to let the customer upload a image in that format. Leaving this option blank will not let the customer upload any file type. If they try to upload a file from the upload button on the product page, they will receive the "Invalid file type!" message.

Vouchers

options vouchers

  • Voucher Min:The minimum amount that a customer can enter to purchase a gift voucher. The number added will be counted in the default currency.
  • Voucher Max:The maximum amount that a customer can enter to purchase a gift voucher. The number added will be counted in the default currency.

Taxes

options taxes

  • Display Prices With Tax: Selecting 'Yes' will display the estimated tax on the product's page under Price. Selecting 'No' will not show the customer the price of taxes until the checkout.
  • VAT Number Validate: Validate the VAT identification number if the store is based in the EU.
  • Use Store Tax Address: The tax estimate will use either the store's shipping or payment address if the user isn't logged into their account with their address information.
  • Use Customer Tax Address: The tax estimate will use the customer's shipping or payment address if they are logged into their store account.

Account

options account

  • Customer Group: Select the default customer group that a customer will be sorted into when they create an account. To edit a customer's customer group, see Customers.
  • Customer Groups: Lets the customer select what customer group to be assigned to when first creating their account.
  • Login Display Prices: Selecting 'Yes' will require the user to create a customer account to see the prices of products in the store. Selecting 'No' will let anyone with access to the store see the product prices.
  • Account Terms: If "About Us", "Delivery Information", "Privacy Policy", or "Terms and Conditions" is selected, the user will have to read and agree to the terms of those pages before creating an account with the store. Selecting "None" will let the user create an account without agreeing to any terms.

Checkout

options checkout

  • Display Weight on Cart Page: Selecting 'Yes' will display the weight of a product at the top of the Checkout page. For the weight to be displayed, there needs to be a weight number added to the product under its Data tab. See Products for more information.
  • Guest Checkout: Selecting 'Yes' enables users to go through the checkout process without creating a store account. Selecting 'No' requires the user to create a store account before checking out.
  • Checkout Terms: Selecting an Information page listed in the drop down box forces the user to agree to the terms of that page in "Step 6: Confirm Order" of checkout. Selecting 'None' lets the customer confirm their order without agreeing to any terms.
  • Order Editing: the amount of days that the admin is allowed to edit the order in the administration. See Orders for information on how to edit an order.
  • Invoice Prefix: Adds a prefix to each invoice order. e-Order will add an incremental number to the end of the prefix for every invoice. For more information on how to print an invoice, see Orders.
  • Order Status: the default status of every order after the customer confirms in checkout. The customer can view the status of their order in the store front under My Account > My Orders. The status can be edited in the Order section. See Orders for more information.
  • Complete Order Status: the default status for a complete order.

Stock

options stock

  • Display Stock: the amount of product left in the store inventory.
  • Show Out Of Stock Warning: displays the an Out of Stock warning on the product page in the store front, if the store is out of that particular order. A product will be out of stock if its quantity in the Data tab reaches 0. It will reach 0 if the subtract stock option is selected. This option subtracts a stock with every purchase of the product. See Products for more information.
  • Stock Checkout: lets the customer checkout a product if it is out of stock.
  • Out of Stock Status: lets you choose "2-3 Days", "In Stock", "Out of Stock", "Preorder".

Affiliates

options affiliates

  • Affiliate Terms: makes an affiliate agree to the terms on one of the Information pages in order to make an affiliate account.
  • Affiliate Commission (%): the default percentage an affiliate will make from a customer purchase.

Returns

options returns

  • Return Status: the default status a customer will see in their account after submitting a return form under Customer Service > Returns; displays either "Awaiting Products", "Completed", or "Pending".
 

Settings Image

Image Tab

The Image tab under Settings customizes the default images for the store:

  • Store Logo: Upload a store logo from the store or the admin's computer using Image manager.
  • Icon: Upload a favicon for the store using Image manager.
  • Image Sizes: Lets you customize the pixel width by length for specific images in the store front. Image sizes are now managed at the theme level. For the default e-Order theme, these settings can be found in the e-Order admin under Extensions->Themes(Extension Type Dropdown) then Edit the Default store theme.
 

Settings Mail

Mail Tab

The mail tab under Settings displays the following fields:

  • Mail Protocol: Lets you choose between sending mail to the host's email, or through an SMTP. You should contact your shop's hosting provider to see if configure PHP mail. If not, you need to use a SMTP, such as gmail.
  • Mail Paramaters: Asks for the e-mail address for the store if "Mail" was selected under Mail Protocol.
  • SMTP Host: The address of the smtp host.
  • SMTP Username: The full email address for the SMTP host
  • SMTP Password
  • SMTP Port: The port number provided by the SMTP host.
  • SMTP Timeout: A timeout number provided by the SMTP host.
  • New Order Alter Mail: Selecting 'Yes' will send a notification email for every order submitted in the store front.
  • New Account Alert Mail: Selecting 'Yes' will send a notification email for every account created in the store front.
  • Additional Alert E-mails: List any additional e-mails that should also receive the notification emails above.

setting Mail tab

 

Settings Fraud

Fraud Tab

The Fraud tab under Settings allows you to sign up to use the MaxMind Fraud Detection System for e-Order.

 

Settings Server

Server Tab

The server tab under Settings displays the following fields:

  • Use SSL: Enable HTTPS on your store. This requires a valid SSL certificate installed on your webserver.
  • Used Shared Sessions: Enables session information stored from the shopping cart to be shared between multiple domains/stores.
  • Robots: Add or remove bot user agents from accessing shared sessions.
  • Use SEO URL's: Enable e-Order's SEO keyword functionality for information, category, manufacturer and product pages. This requires a correct .htaccess file.
  • Allowed File Extensions: Add or remove the file formats that can be uploaded to your store's server.
  • Allowed Mime Types: Add or remove allowed mime types.
  • Allow Forgotten Password: Allows admin to request a new password if it is forgotten.
  • Maintenance Mode: Restrict viewing your store front to logged in admin users while you make changes to your store.
  • Encryption Key: Enter a combination of numbers and letters to encrypt private information.
  • Outpout Compression Level: The level of HTTP compresion to be used in your HTTP headers.
  • Display Errors: Whether to display the PHP errors, warnings and notices produced by your store. This should be set to "No" for a live store.
  • Log Errors: Whether to log PHP errors, warnings and notices produced by your store.
  • Error Log Filename: If Log Errors is set to "Yes", the file where errors will be logged.
  • Google Analytics: Enter the code provided for the store site from the store's Google Analytics account here.

setting server tab

 

Layouts

Layouts

The e-Order default store provides the following page layouts:

  • Account
  • Affiliate
  • Category
  • Checkout
  • Contact
  • Default
  • Home
  • Information
  • Manufacturer
  • Product
  • Sitemap

If you haven't done so already, you should take some time to browse the store front. To become familiar with layouts available in e-Order, you should visit the different page types of your store front. The Manufacturer page layout has a different type of layout than the Checkout page, which has a different page layout than the Information page, and so on. It's good to see how these layouts arrange themselves, to discover how positioning a module from the Extensions section will affect the overall look of the page.

Creating a layout page from scratch takes some knowledge of web design and development. Once a layout page has been created, you should upload the files with an FTP client.

template files

The location of the layout pages in the default theme is visible under /catalog/view/theme/default/template/ in the e-Order directory. You can see that all the page layouts from the default are included as folders above. To add a new layout page, you would need to upload the files under a new layout folder.

After the new layout page is uploaded to the location above, it can added to the store by clicking the "Insert" button under System > Design > Layout. The new layout will require a layout name, the store the layout will be added to, and a route. The route is the folder name that the layout files are included in. e-Order knows to search for the folder under /catalog/view/theme/default/template/ in the store directory, so only the folder name is required.

design layout page

Clicking "Add Route", then "Save" will make the new layout available in the store. See Modules for more information on how to add a module to a specific layout page.

 

Banners

Banners

Banners are pictures containing linkable images displayed in the store's store front. Banners can be utilized to catch the customer's eye and direct them to special products in the store. The Banners page under System>Design>Banners lets you customize the images and links displayed on the banners.

Using banners in modules

The Modules section uses banners for two modules: Carousel and Banners. The Banners section lets you customize what page layout the banner will be included, and its position. The Carousel module acts like a slideshow, or carousel. The customer can click an arrow to look through a range of product images.

If you want to create a new carousel banner displaying all the manufacturer logos, you need to go to System>Design>Banners, and click "Insert". After coming up with a banner name for later reference, you would to click "Add Banner" to add a new icon to the banner. The following fields are needed to add a new icon to the banner:

  • Title: when the customer hovers their mouse over the icon, the title will be displayed.
  • Link: the address of the page that the customer will be directed to when clicking on the icon in the banner. In this case, you would want to link the image to a banner page. The link doesn't need the "www.store.com" portion of the link.
  • Image: add an image using the Image manager.

You may add as many banners to the banner as necessary. Under Modules, you can edit the Carousel to display the "Manufacturers Banner". The image below is the screenshot of the home page after the Carousel was assigned the Manufacturers banner. All the manufacturer logos that were added to the Manufacturers banner in the administration can be scrolled through in the store front.

Carousel frond end

It its a advised that you test the links by clicking on the images on the banner. If the clicks do not direct the user to the manufacturer location, double check to see if the page address was typed in correctly in the administration.

 

Users

Users

Managing the in's and out's of the admin side of an online store can be quite the task for just one person to handle. You may find it necessary to assign administration side permissions to specific people on your team. The User section lets you customize which users can access the admin side of the store, and what sections can be accessed or modified by them.

User groups

Before you begin creating user profiles, you should visit System > Users > User Groups to set specific access and modification permissions.

e-Order lets you customize which admin side pages can be accessed by the specific user groups. You must check which pages can be accessed under Access Permission, and which page content can be modified under Modify Permission. The pages in the box office are displayed according to the top menu sections. For example, catalog/attribute is the Attribute section under Catalog in the top menu of the dashboard.

For the Co-worker group, we chose to allow access and permit modification to the Catalog Section only, but not the rest of the admin panel.

user group backend

e-Order provides two user groups installed into the admin side, Top Administrator and Demonstration. The Top Administrator has every box checked under Access Permission and Modify Permission. It is an intuitive step that users assigned to the Top Administrator position would need access to all of the admin pages and permission to modify these sections. You can choose to leave the group unchanged, or unselect categories for this group. The Demonstration user group doesn't have any admin pages checked in Access Permission or Modify Permission, meaning users added in this group will not be able to access the admin side or modify any features of the shop.

Users

With the user groups set up, the individual users can be saved to the administration side of your store under System>Users>Users. Clicking "Insert" will bring you to the user form below. Aside from the basic user information, a password must be created for the user to login to the dashboard. The User Group selected from the drop down box will assign specific permissions to the user. The status lets you choose to enable the user to be able to login, or disable the user from logging in to the dashboard.

user back end

Permission denied

The user can access the dashboard the same way the administrator would, with the exception of entering their specific username and password. See Admin interface for more information.

Our user, John Doe, was assigned to the Co-worker group; meaning he will be able to access and modify all the Catalog pages. He will not be able to access Extensions, Sales, System, or Reports. The following screenshot displays what John Doe will view when he tries to access the Extensions page.

permission denied

If John Doe was permitted access to this page, but not modify it, the following warning message would appear if he tried to save an edit:

"Warning: You do not have permission to modify categories!"

 

User Groups

User Groups

As an Administrator, e-Order allows you to use the User Groups section to set the permissions and access of the user profiles. You can access it from your Dashboard by clicking on System > Users > User Groups:

e-Order Dashboard

In the User Groups section, you can create groups and determine which admin pages can be viewed and modified by each group. Note that you must know which pages can be accessed or modified with the Access and Modify permissions.

User Groups

You have two pre-defined user groups in your default e-Order installation - Administrator and Demonstration. While the Administrator group has all the permissions, the Demonstration group has none. You can delete both of these groups and create new ones. Click on the Action button for one of the user groups to see the permission fields.

Edit Administrator

The Edit User Group section gives you two main fields - Access Permission and Modify Permission. Respectively, the Administrator user group has all the access and modifying permissions. However, users assigned to the Demonstration group will have no permissions to access or modify any of the Admin panel pages.

Edit User Group

If you decide that a certain user group should not have modifying permissions, simply remove the ticks from the categories you wish to prevent from being modified.

For example, analytics/google_analytics refers to the Analytics section in the Category menu of your e-Order Dashboard. The same goes for all the rest - they are the Admin panel pages of your online store and you can decide which group has the rights to view or modify each of the pages.

Scroll down in each field to see all of the Admin panel pages that you can give and take away permissions for.

To create a new user group, go back to the main User Groups section and click on the Add New button on the top right side.

Add New Group

After you assign a User Group Name, you will see that you can setup the permissions right away, while you are opening a new user group.

Add Group

To learn how to assign users to user groups, see the Users documentation page for more information.

 

API

API

 

Store Location

Store Location

If your e-commerce website is accompanied by one or more physical stores, you can input their location details into your e-Order system. This way, it will be easy for web users to learn where to find your store.

Starting from the dashboard, click on System > Localisation > Store Location:

single file upload

You will open the Store Locations section where you will find all of the information about your physical stores. There are two main fields - Store Name and Address. When you are done inputting the details about your store, it will appear in this section. You will have an option to Edit the information about a particular store.

Store Locations

Begin by clicking the Add New button:

single file upload

Store location details

The next section will reveal all the empty fields you have to fill with the details about your physical store. The mandatory fields are Store Name, Address and Telephone.

single file upload

Geocode - this code uses the geographic coordinates of your address. For example, an address like 103 Integer Rd. Corona New Mexico 08219 will be turned into Latitude 34.249772 and Longitude -105.603535. Geocoding used to place your marker on the map.

Fax - input your fax number if you have one.

Image - place the image or logo of your store for easier recognition.

Opening Times - list the opening and closing hours of your store.

Comment - leave any comment you want your customers to know. For example "Checks not accepted."

Showing the store location in the Contact Us page

After you have completed inputting the details of your physical store, go to System > Settings > Store:

single file upload

Scroll down to the bottom and you will see the field named Store Location. If you want the location to be visible in your Contact Us page, enable your location by clicking on the tick.

single file upload

The location is now active and will be visible in the Contact Us page of your e-Order website.

single file upload

If you want to remove the details of a store, you can select it from the tick on the left hand side and click the Delete button in the top right corner.

single file upload

 

Localisation Language

Language

The language section lets you manage the languages available for the store front. e-Order provides English as the default language after installation. To add multiple languages to the site you need to install a language pack.

The new language can be added to the site under System>Localisation>Language. The following information will be needed to save the language:

  • Language Name
  • Code: The ISO language code. W3Schools has a complete list of ISO codes.
  • Locale: The code used by browsers to auto-detect the language of the site. Locale codes can be viewed here.
  • Image: The image used to represent the language, that will be displayed in the header area of the store.
  • Directory: The location of the language pack (do not include the catalog/language path).
  • Filename: The name of the language file.
  • Status: Enables or disables the language in the store front.
  • Sort Order: Determines the position of the language among multiple languages in the header.

language page backend

 

Localisation Currency

Currency

The currency sections lets you select which currencies are available for use in store front. The default currency will display all the product prices in that currency. The currency preference can be changed by the customer in the header section of any page in the front office.

In the store below, we have enabled the Euro, Pound, and US Dollar.

currency backend page

The following information is needed about a currency to add it to your store:

  • Currency Title
  • Code: The ISO code for the currency. Currency codes can be looked up at this currency converter.
  • Symbol Left: Adds a currency symbol to the left of the code.
  • Symbol Right: Adds a currency symbol to the right of the code.
  • Decimal Places: The amount of decimal places displayed in the price of the store front.
  • Value: The Default currency will be set to a value of 1. Every value of currency will be relative to this value. Since the US Dollar is 1.0 (the default), the Euro is tabulated to .81 for the value based on its worth. When e-Order transitions between currencies in the store front, it will use the value number to calculate the prices of products in that new currency. e-Order will update the currency values in the Local Tab under store settings if Auto Update Currency is enabled. Visit Settings for more information.
  • Status: Enables or disables the currency in the store front.

adding currencey

 

Localisation Stock Status

Stock status

In this section you may create Out of Stock statuses to be displayed on the product page when a product is out of stock. The stock status name is arbitrary.

The default stock status for Out of Stock products can be edited under the option tab in Settings. The specific Out of Stock Status for a product can be edited in the Data tab in Products.

 

Localisation Order status

Order status

Similar to the stock status, when an order is confirmed by the customer they will need to see an order status. The order status can be accessed from their account page in the store front. After the order status names are created, they can be selected under Orders.

 

Localisation Returns

Returns

The Returns section allows you to create the return statuses, return actions, and return reason names that may be selected in return requests.

 

Localisation Countries

Countries

239 countries are stored in the Country section with the e-Order installation. These countries can be used to estimate shipping and taxes when a customer enters in their location. Each country can be individually disabled, removing them from the store front, by editing them. The countries can be deleted as well. The only issue with deletion of a country is that the country information will be deleted with it. If you wanted to make that country available for shipping, you would have to re-enter the country's information; whereas enabling a disabled country is easier.

 

Localisation Zone

Zone

3948 zones are included with install. Zones are specific regions of countries, such as a state or province. Creating zones helps estimate taxes and shipping in the store front.

add zone backend

 

Localisation Geo zone

Geo zone

Geo zones are customized zones used in calculating shipping and taxes. Multiple countries and zones can be added to one geo zone to customize shipping methods.

The geo zone below is used to combine the west cost states of the United States into one zone. The west coast of the US consists of California, Oregon, and Washington states. Each individual state is added by selecting the Country, Zone, then clicking "Add Geo Zone".

add geo zone backend

See Shipping for more information on how geo zones are used.

 

Localisation Taxes

Taxes

The Taxes section in Localisation allows the administrator to create the taxes that will be applied to specific products in the store.

Tax rates

The tax rate will be used to calculate the taxes from an order. The following information is needed to save a tax rate to the administration:

  • Tax Name: A name for the tax that will be displayed in the store front when taxes are added to order total.
  • Tax Rate: A number value for the tax.
  • Type: Determines whether the number value in Tax Rate is a fixed amount or a percentage of the total amount of an order.
  • Customer Group: Selecting a customer group will add this tax to all the customers within this group. Multiple customer groups can be selected at once.
  • Geo Zone: Selecting a Geo Zone will apply the tax to the regions and countries within a Geo Zone.

add tax rate backend

Tax class

Tax classes can store multiple tax rates into one category. The taxes can be customized to calculate the taxes based on the payment address (customer) or the store's address. Tax classes require the following information:

  • Tax Class Title
  • Description
  • Tax Rate: selecting "Add Rule" will add a tax rate that was created in Tax Rates. Base On requires either the payment address or the store address to be selected. This will determine the amount of tax added to the shopping cart total in the store front. Priority determines the position of the tax rate if other tax rates are listed with it.

add tax class backend

The tax class must be added to each product individually in order to apply tax rates for a purchase. The tax class field is located under the Data tab in Products. See Products for more information.

 

Localisation Length class

Length class

Length classes are used to assign length specifications to products in the Data tab. The values added to products will be displayed in the product page in the store front. The following information is required to create a new length class:

  • Length title: The name of the length measurement, (i.e. Centimeter)
  • Length unit: The units of measurement (i.e. cm)
  • Value: Set 1 for the default value. Every value added to other lengths, such as km, will need to be relative to that. There are 10 mm in one 1cm, so the value of mm would be set to 10.
 

Localisation Weight class

Weight class

Similar to length classes, weight classes are used to assign weight specifications to products in the Data tab. The following information is required to create a new weight class:

  • Weight title: The name of the weight measurement (i.e. Kilogram)
  • Weight unit: The unites of measurement (i.e. kg)
  • Value: Set 1 for the default value.Every value added to other weights, such as g, will need to be relative to that value. There are 1000 g in 1 kg, so the value of g would be set to 1000.

 

Uploads

Uploads

To access the Uploads section in your e-Order admin panel, click on System > Tools > Uploads:

Dashboard

The field shows you all of the uploaded files you have in your e-Order store. They can be images, PDF files, etc.

You have a filter button that sorts the uploaded files according to Upload Name and the date on which it has been added.

Filter

The Action button on the right side allows you to download the uploaded file from your e-Order store. Respectively, the Delete button allows you to remove the selected file.

 

Backup/Restore

Backup and restore

One of the most devastating events that can happen to an online store is the loss of a database. The store database contains important customer and product information. It is difficult for a store to recover after losing a database, and certainly takes up too much time to re-enter this necessary information. You need to be vigilant with downloading updated backups of the store's database to their computer, just in case something happens.

e-Order lets you download a backup of the store's current database or restore the database to the administration in System>Backup/Restore. The Backup section seen below contains all the data tables in the MySQL database available for download. You can choose what files you want to download by checking on them. Clicking the "Backup" button will download the selected tables to your computer.

If you need to restore a backup file that you previously saved to your computer, all you need to do is click "Choose File" from Restore Backup, select the sql file from their computer, and the database will be restored.

 

Error Logs

Error Logs

If a user experiences an error in the store, the error will be displayed in an error log under System > Error Logs. This section can be used by web developers to track errors in coding for the store. The error log can get very full over time, so it is a good idea to clear the log from time to time. Pressing "Clear Log" will clear the list of errors.


 

Orders Report

Orders Report

The Orders Report can be accessed through Reports>Sales>Oders. Order information is displayed in either daily, weekly, monthly, or yearly increments depending on which option you select in the "Group By" drop box. The Orders report displays the following information:

  • Date Start:The date of the first day of the week tracked (if set to week in Group By).
  • Date End: The date of the last day of the week tracked (if set to week in Group By).
  • No. of Orders: The number of orders made through the store between the date start and end.
  • No. of Products: The number of products purchased through the store between the date start and end.
  • Tax: The amount of taxes paid by customers between the date start and end.
  • Total: The total amount of money made from transcations between the date start and end.

The Filter option can display the order information within a certain space of time using Date Start or End, or by order status.

 

Tax Report

Tax Report

The Tax Report can be accessed through Reports > Sales > Tax. The Tax report displays which type of tax is being paid the most by customers in the store front. Tax information is displayed in either daily, weekly, monthly, or yearly increments depending on which option you select in the "Group By" drop box.

The Tax Report displays the following information:

  • Date Start: The date of the first day of the week tracked (if set to week in Group By).
  • Date End: The date of the last day of the week tracked (if set to week in Group By).
  • Tax Title: The title of the tax type used.
  • No. of Orders: The number of orders made through the store between the date start and end.
  • Total: The total amount of money paid for taxes by customers between the date start and end.

The Filter option can display the order information within a certain space of time using Date Start or End, or by order status.

 

Shipping Report

Shipping Report

The Shipping Report can be accessed through Reports > Sales > Shipping. The Shipping report displays which shipping method is being used the most by customers in the store front. Shipping information is displayed in either daily, weekly, monthly, or yearly increments depending on which option you select in the "Group By" drop box.

The Shipping Report displays the following information:

  • Date Start:The date of the first day of the week tracked (if set to week in Group By).
  • Date End: The date of the last day of the week tracked (if set to week in Group By).
  • Shipping Title: The shipping method used. The shipping title with the highest total will be displayed at the top. The lowest total will be at the bottom.
  • No. of Orders: The number of orders made through the store between the date start and end.
  • Total: The total amount of money paid for shipping between the date start and end.

The Filter option can display the order information within a certain space of time using Date Start or End, or by order status.

 

Returns Report

Returns Report

The Returns Report can be accessed through Reports>Sales>Returns. The returns report shows how many returns were requested within a given time frame. The returns information is displayed in either daily, weekly, monthly, or yearly increments depending on which option you select in the "Group By" drop box.

The Returns Report displays the following information:

  • Date Start: The date of the first day of the week tracked (if set to week in Group By)
  • Date End: The date of the last day of the week tracked (if set to week in Group By)
  • No. Returns: The number of return requests submitted or created between the date start and date end.
 

Sale Coupon Report

Sale Coupon Report

The Coupon Report can be accessed through Reports > Sales > Coupon. The coupon report tracks the use of coupons in the store front.

The Coupon Report displays the following information:

  • Coupon name: The name given to the coupon in the administration.
  • Code: The code that was used to activate the coupon in the store front.
  • Orders: How many orders used this specific coupon.
  • Total: The total amount of all the coupons used. The number is a negative number because the customer is using the coupon to receive a reduced price on a product or order.

Clicking "Edit" under "Action" for a coupon will direct you to the coupon information form under Sales>Coupons. The coupons can be filtered through a date start and date end.

 

Products Viewed Report

Products Viewed Report

The Products Viewed Report gives you an idea of what products are being viewed the most, or the least, in the store front. You can access this section under Reports > Products > Viewed in the administration side. The report will position the top viewed product first. Along with the product name and model, the report will display the number of customers who viewed that product in the store front, and the percentage of views for this specific product out of all the views for products on the site. Clicking "Reset" will clear the information below and reset the report to only collect information from that moment on.

products viewed report

Report analysis to increase views

From the report above, you can see that the HP LP 3065 is the most viewed product in this store. To increase the views for products in the bottom of the list, you would need to have a good grasp of what type of factors were involved to place that specific product on top. Was this product advertised on other websites? Was the product image included on the product banners on the home page? Were the products added to the related products of a product page? Were they given a special discount price to a customer group through a newsletter? Most likely, the product with the most views will answer 'yes' to some of these questions. Typically, the products with the least amount of views will have the least exposure on the site out of all the other products. Of course there may be other factors involved, but the more a product has exposure on the store's site through links and images, the more views a product will probably get. Take advantage of the back end features of e-Order to improve the views for the products of a store.

Products purchased report

The Products Purchased Report can be found under Reports > Products > Purchased. The report will display the all the products purchased from the store. The products are positioned according to the total amount of money acquired for that product: the highest at the top and lowest at the bottom.

products purchased report

The Filter button lets you customize which products are shown on the list. Selecting a date start and date end will only show the products purchased between those two dates. Selecting an order status will display the all the products purchased within a status, such as Pending or Completed.

 

Customers Online

Customers Online

The section Customers Online Report is used to track the activities of the users you currently have online in your e-Order store.

Important Note! If you do not see any people online, you need to go to System > Settings > Edit Store > Option, scroll down to Account and select Yes next to Customers Online.

To access the Customers Online Report section, click on Reports > Customers > Customers Online:

e-Order Dashboard

Once you access the section you will see a filter allowing you to input an IP address and the customer's name you want to track.

Customers Online Report

The displayed results will contain the following:

IP: The IP address from which your customer is currently browsing your store.

Customer: The name of your e-Order customer.

Last Page Visited: The page that your customer last visited before leaving.

Referer: The page your customer previously browsed.

Last Click: The time and date of the last click of the customer.

Action: The button under Action will allow you to access your customer’s account.

 

Customer Activity

Customer Activity

The Customers system in your e-Order installation allows you to track and manage your customers' accounts from the admin panel. The section is accessed from Customers > Customers.

To view the Customer Activity Report head to Reports > Customers > Customer Activity:

e-Order Dashboard

This section will show you a list of recent activities. You also have a filter for all of your customers and their activity from date to date. You are able to see the account name of each customer, their IP address and their type of activity on each date.

e-Order Report

Customer: The name of your customer.

IP: The IP address used by your customer.

Comment: The type of activity of your customers. For example: John Doe registered for an account.

 

Customer Order Reports

Customer Order Reports

The Order Report section can be accessed under Reports>Customers>Orders.

The following information will be displayed about customer orders:

  • Customer Name
  • E-Mail
  • Customer Group: The customer group the customer is categorized in.
  • Status: Shows if the customer is currently allowed to login to their store account.
  • No. Orders: The total number of orders made by this customer.
  • No. Products: The total number of products purchased by this customer.
  • Total: The total amount purchased from this customer. Customers are arranged on the list from the highest amount to the lowest.

Clicking "Edit" under "Action" will direct you to that specific customer's edit form under Sales > Customer. Customers can be filtered by selecting a start and end date.

 

Customer Reward Points Report

Customer Reward Points Report

The Order Report section can be accessed under Reports>Customers>Reward Points.

The following information will be displayed about customer reward point usage:

  • Customer Name
  • E-Mail
  • Customer Group:The customer group the customer is categorized in.
  • Status: Shows if the customer is currently allowed to login to their store account.
  • Reward Points:The amount of reward points obtained by this customer. Reward points can be acquired by a customer by purchasing a product with reward points designated to it under its Data tab under Catalog>Products. See Reward Points for more information.
  • No. Orders: The total number of orders made by this customer.
  • Total: The total amount purchased from this customer.

Clicking "Edit" under "Action" will direct you to that specific customer's edit form under Sales > Customer. Customers can be filtered by selecting a start and end date.

 

Customer Credit Report

Customer Credit Report

The Order Report section can be accessed under Reports>Customers>Credit.

The following information will be displayed about customer store credit:

  • Customer Name
  • E-Mail
  • Customer Group:The customer group the customer is categorized in.
  • Status: Shows if the customer is currently allowed to login to their store account.
  • Total: The total amount purchased from this customer.

Clicking "Edit" under "Action" will direct you to that specific customer's edit form under Sales > Customer. Customers can be filtered by selecting a start and end date.

 

Marketing

Marketing

The Marketing Report can be accessed from Reports > Marketing > Marketing in the Admin panel. This report lets you keep track of the marketing campaigns that you have created.

e-Order Dashboard

The Marketing Report displays the following information:

Marketing Reports

Date Start: The date that you have selected upon starting your marketing campaign.

Date End: The date that marks the end of the marketing campaign.

Order Status: The status of the orders that your marketing campaign has generated.

Order Status

Campaign Name: The name of your marketing campaign.

Code: The tracking code that is displayed at the end of the URL of your marketing campaign.

Clicks: The number of clicks that each marketing campaign has generated.

No. Orders: The number of orders that your marketing campaign has generated.

Total: The amount of revenue generated from the number of orders.

 

Affiliate Commission Report

Affiliate Commission Report

The Affiliate Commission Report can be accessed from Reports>Affiliates>Commission in the administration. This report lets you keep track of the affiliates who are making a commission for referring customers to the store.

The Affiliate Commission Report displays the following information:

  • Affiliate Name: The name of the individual/company acting as an affiliate for the store.
  • E-mail: The e-mail for contacting the affiliate.
  • Status: Shows if the affiliate is enabled or disabled.
  • Commission: The commission amount made from a customer purchase.
  • No. Orders: The number of orders obtained through this affiliate.
  • Total: The total amount that this affiliate has earned through the affiliate program.

Clicking "Edit" under "Action" will direct you to the affiliate information form under Sales>Affiliates. Affiliates can be filtered through a date end and date start.

 

Affiliate Activity

Affiliate Activity

Your affiliate program is designed to bring additional traffic, customers and sales to your store. The affiliates are created and managed from Marketing > Affiliates..

To view the Affiliate Activity Report head to Reports > Marketing > Affiliate Activity:

e-Order Dashboard

This section will show you a filter for all of your affiliates and their activity from date to date. You are able to see the name of each affiliate, their IP address and their type of activity on each date.

To track their activity, your affiliate will need to create an account in your website.

The Affiliate Activity Report will indicate their transactions, when they logged in, etc.

Affiliate Activity Report

Affiliate: The name of your affiliate.

IP: The IP address used by your affiliate.

Comment: The type of activity of your affiliate. For example: John Doe logged in.